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LEARNING KIT includes
Learning Manual, Audio CD and
Click It® CD-ROM or Download

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Download PDF eBook Manual - $9.99
Download Matching MP3 Audio - $6.99

GO TO DOWNLOAD ORDER PAGE


WORKPLACE SPANISH® FOR BANKING 
(CREDIT UNIONS TOO!)

Improve service - delight your customers

"Workplace Spanish® for Banking" was developed to help tellers, service reps & personal bankers greet Spanish-speaking customers, process transactions, answer basic banking questions and open new accounts.    No grammar or rules to learn, no prior Spanish experience is necessary.

The 42-page learning program contains over 600 key terms and expressions that enables better customer service and smoother operations with Spanish-speaking customers.  Used by 12,000+ banking and credit union associates including SunTrust Banks, GTE Federal Credit Union and Sterling Financial Corp. It has been endorsed by the American Bankers Association.

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CHOOSING MATERIALS

  1. LEARNING KIT - includes the learning manual, audio CD and Click It® CD-ROM

  2. eBOOK / Audio Download - download manual as PDF eBook - matching audio available

  3. LICENSE- our banking program can be licensed for company-wide use

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PRICES, ORDERS, SAMPLES

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TABLE OF CONTENTS - 42 pages / 600+ terms & expressions

1.Introduction
  • Program Objectives
  • Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2-A. Basic Expressions

  • Meeting & Greeting
  • Language Questions
  • Days - Months - Dates
  • Time & Timing
  • Numbers & Colors
  • Customer Service Phrases
2-B. Banking Transactions
  • Banking Terminology
  • Cashing & Depositing Checks
  • Handling Check Problems
  • Difficulty with Identification

2-C. Financial Services

  • Opening an Account
  • Taking Credit Applications
  • Credit Card & Loan Information

3.  Practice Conversations
4.  'Drills for Skills' Quiz Section
5.  Alphabetical Keyword List

NOTE FOR DOWNLOAD CUSTOMERS
-  eBook download includes all contents
-  Audio download includes section 1 - 3

 

   
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