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LEARNING KIT includes
Learning Manual, Audio CD and
Click It® CD-ROM or Download

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Download PDF eBook Manual - $9.99
Download Matching MP3 Audio - $6.99

GO TO DOWNLOAD ORDER PAGE


 

WORKPLACE SPANISH® FOR CUSTOMER SERVICE

Improve communication and service

"Workplace Spanish® for Customer Service" was developed to help customer service associates communicate on a basic level with Spanish-speaking customers.  It applies to a wide variety of industries and government.  No grammar to learn, no rules to memorize, no prior Spanish training necessary.

The 44-page manual, Click It® CD-ROM and audio CD contain over 600 key terms and expressions that will promote better customer service and smoother operations. Over 12,000 customer service professionals have used Workplace Spanish® to attain basic Spanish skills.

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CHOOSING MATERIALS 

  1. LEARNING KITS - include the learning manual, audio CD and Click It® CD-ROM

  2. eBOOK & Audio Download - download manual as PDF eBook - matching audio available

  3. LICENSE- have a group of 50 or more?  Ask us about a license or private label option.

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PRICES, ORDERS, SAMPLES

 

TABLE OF CONTENTS - 44 pages / 600+ terms/expressions

2-C.  Interaction & Information

  • Reception & Appointments
  • Accounts & Payments
  • Taking Applications
  • Customer Identification
  • Retail Stores
  • Utilities & Telecomm

3.  Practice Conversations
4.  Drills for Skills Quiz Section
5.  Alphabetical Keyword List


NOTE FOR DOWNLOAD CUSTOMERS

-  eBook download includes all contents
-  Audio download includes sections 1 - 3

1.  Introduction

  • Program Objectives
  • Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2-A.  Basic Expressions

  • Meeting & Greeting
  • Language Questions
  • Days, Months & Seasons
  • Numbers
  • Time & Timing

2-B.  Talking With Customers

  • Customer Questions
  • Directions & Hours
  • Helpful Service Phrases
  • Common Terms & Questions
  • Telephone Calls