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LEARNING KIT includes
Learning Manual, Audio CD and
Click It® CD-ROM or Download

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Download PDF eBook Manual - $9.99
Download Matching MP3 Audio - $6.99

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SPANISH for RETAILERS & SUPERMARKETS
            
 

Improve Service -- Increase Sales

"Workplace Spanish® for Retailers & Supermarkets" is designed for managers and associates who have direct contact with Spanish-speaking customers to welcome them and help with their shopping needs.
No grammar to learn, no rules to memorize and no prior Spanish training is required.
(NOTE: This is a customer service program, NOT a supervisory program.)

The 50-page manual, audio CD and Click It® CD-ROM contain over 700 key terms and expressions that will help you provide great service to Hispanic retail and grocery customers.  have used our retail programs including Wal-Mart, Lowe's, Food Lion, NAPA, and The Home Depot.

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CHOOSING MATERIALS

  1. LEARNING KITS - include the learning manual, audio CD & Click It® CD-ROM

  2. eBOOK & Audio Download - download manual as PDF eBook - matching audio available

  3. LICENSE - our materials can be licensed for organization-wide use

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PRICES, ORDERS, SAMPLES

   

TABLE OF CONTENTS - 50 pages / 700+ terms & expressions

1. Introduction

  • Objectives & Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2-A.  Basic Expressions

  • Meeting & Greeting
  • Language Expressions
  • Numbers - Time - Timing
  • Days - Months - Dates
  • Colors - Weights - Measures

2-B.  Customer Service

  • Common Questions
  • Customer Assistance
  • Money Terms & Check Cashing
  • Cashier & Front End
  • Directions & Store Safety
  • In-Stock & Delivery
  • Loss Prevention

2-C.  Services & Merchandise

  • Money Orders & Utility Payments
  • Western Union
  • Lottery - Tobacco - Alcohol
  • Supermarket Departments
  • General Merchandise Terms

3.  Practice Conversations
4.  'Drills for Skills' Quiz Section
5.  Alphabetical Keyword List

NOTE FOR DOWNLOAD CUSTOMERS
-  eBook download includes all contents
-  Audio download includes section 1 - 3

workplace spanish