workplace spanish workplace spanish
workplace spanish workplace spanish

 

LOW eBOOK & AUDIO PRICES:

Download PDF eBook Manual -  $7.99
Download MP3 Matching Audio -  $5.99

GO TO DOWNLOAD ORDER PAGE

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Printed manual and audio CD
 available by Special Order
(minimum order of 12)

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Spanish for UTILITY-CABLE-TELECOM SERVICES

Improve Customer Service & Field Operations - for Municipalities & Private Companies

Designed to enable customer service, installation & field service techs to communicate in a basic, effective manner with Spanish-speaking customers.  Knowing even a little Spanish promotes good will, smoother operations and higher levels of customer service.

The 47-page learning program includes more than 800 terms & expressions to improve service to Spanish-speaking customers.  More than 15,000 people have used our customer service programs to attain important Spanish communication skills. 

Workplace Spanish® is well-organized and easy to use.  No grammar to learn, no rules to memorize, and no prior Spanish training is necessary.  The written manual can be downloaded as a PDF eBook along with the matching MP3 audio tracks. 

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CHOOSING MATERIALS  FOR THIS PROGRAM

  1. eBOOK - download manual as PDF eBook - matching audio available

  2. SPECIAL ORDER - hard copy materials are available by special order

  3. LICENSE- program materials can be licensed for groups of 25 or more

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PRICES, ORDERS, SAMPLES

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TABLE OF CONTENTS - 47 pages / 800+ terms & expressions

1.  Introduction
  • Objectives & Learning Tips
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2-A.   Basic Expressions

  • Meeting & Greeting
  • Language Questions
  • Numbers & Dates
  • Time & Timing
  • Utility & Telecom Terms
  • Service & Common Expressions

2-B.   Customers in the Office

  • Questions in the Office
  • Hours & Directions
  • Taking Payments
  • New Service Applications
  • Other Service Issues
2-C.   Appointments & Installation
  • Phone Questions & Appointments
  • In the Field Phrases
  • Gas & Electric
  • Telephone & Cable 
  • Water Leaks
  • Trash & Sanitation
  • House & Apartment Locations

3.   Practice Conversations
4.   'Drills for Skills' Quiz Section
5.   Alphabetical Keyword List

NOTE FOR DOWNLOAD CUSTOMERS
-  eBook download includes all contents
-  Audio download includes section 1 - 3

 

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workplace spanish